Shipping policy

Items will be shipped out on Tuesday, Thursday and Fridays after purchase. Special orders or pre-orders will be shipped after the item has been received and processed.

Tracking

You should receive an email with your tracking, if applicable. It will also be viewable on the shop app. If you have not received a tracking number for your order within 3 days of submitting your order, please let us know by emailing store@cowtownskates.com with your name and order number. Your email address is entered into the shipping information, and may have been incorrectly entered or blocked from certain Internet servers. Unfortunately we can't provide tracking for lettermail without it costing on par with parcel shipping.  

Order Changes

Please let us know as soon possible about any changes to your order. We will try our best to accomodate Email us at shop@cowtownskates.com or contact us during business hours. Although most changes can be made before 12 pm, we cannot guarantee that your order hasn't been shipped already. We cannot make changes if your order has already been shipped.